Dashboard

Operational and Performance Metrics for continuous improvement

Copilot Report

Deep dive into the performance insights of Bluepond’s Copilot

Accuracy %

This month Last month + Custom

Turn Around Time

7 days 30 days 12 months + Custom

Automation Level

7 days 30 days 12 months + Custom

Team Report

Check out the cumulative team’s performance insights
This month Last month + Custom
Volume

1886

Quality

83% 7.4%

Turn Around Time

1.75 hr

Team’s SLA Report

Check out the team’s performance insights
This month Last month + Custom
Name Volume Quality TAT(hr) SLA
Jane Cooper 400 97% 1.1/2
Wade Warren 380 90% 1.5
Robert Fox 300 82% 2
Jacob Jones 282 79% 2.6
Albert Flores 273 74% 3
Ralph Edwards 251 72% 4